Refund policy
Return Policy
We want you to love what you ordered. If something isn't right, we're happy to help.
Eligibility
- Items must be unworn, unwashed, and in their original packaging with tags attached.
- Items must be returned within 14 days of the delivery date.
- Final sale items are not eligible for return or exchange.
How to Start a Return Email us at shopfinchhouse@yahoo.com to begin your return. We will guide you through where and how to send your item back.
Refund Processing Once your return is received, it will be inspected for damage. Refunds are issued within 7 business days of receiving your return, back to your original form of payment. You will receive an email confirmation once your refund has been processed.
Online Returns Items purchased online and shipped to you may be returned by mail for a refund, store credit, or exchange (per the eligibility terms above).
In-Store & Local Delivery Purchases Items purchased in-store or via local delivery must be returned in-store. These items are eligible for store credit or exchange only — refunds are not available for in-store or local delivery purchases.
Damaged or Incorrect Items If you receive an item that is damaged or incorrect, please email shopfinchhouse@yahoo.com within 14 days of delivery with your order number and a photo of the item. We will make it right at no additional cost to you.
Finch House Boutique reserves the right to update this policy at any time. Changes will be reflected on this page.